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Channel Choice Complications
Christian Østergaard Madsen
,
Sara Hofmann
,
Willem Pieterson
Conference papers
hal-02445798v1
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New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery
Willem Pieterson
,
Wolfgang Ebbers
,
Christian Østergaard Madsen
Conference papers
hal-01702990v1
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Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study
Yvon van Den Boer
,
Willem Pieterson
,
Rex Arendsen
,
Manon De Groot
Conference papers
hal-01401732v1
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On the Interaction of Source and Channel Choice in the Government-to-Business Context
Yvon van Den Boer
,
Lidwien van De Wijngaert
,
Willem Pieterson
,
Rex Arendsen
Conference papers
hal-01543578v1
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Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case
Jurjen Jansen
,
Lidwien Wijngaert
,
Willem Pieterson
Conference papers
hal-01056590v1
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Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery
Willem Pieterson
,
Cindy Weng
Conference papers
hal-03282778v1
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