@inproceedings{pieterson:hal-01702990,
  TITLE = {{New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery}},
  AUTHOR = {Pieterson, Willem and Ebbers, Wolfgang and Madsen, Christian {{\O}}stergaard},
  URL = {https://inria.hal.science/hal-01702990},
  NOTE = {Part 2: Service Delivery},
  BOOKTITLE = {{16th International Conference on Electronic Government (EGOV)}},
  ADDRESS = {St. Petersburg, Russia},
  EDITOR = {Marijn Janssen and Karin Axelsson and Olivier Glassey and Bram Klievink and Robert Krimmer and Ida Lindgren and Peter Parycek and Hans J. Scholl and Dmitrii Trutnev},
  PUBLISHER = {{Springer International Publishing}},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-10428},
  PAGES = {47-59},
  YEAR = {2017},
  MONTH = Sep,
  DOI = {10.1007/978-3-319-64677-0\_5},
  KEYWORDS = {Multi-channel management ; Social robots ; Service channels ; eGovernment ; Service delivery},
  PDF = {https://inria.hal.science/hal-01702990/file/453552_1_En_5_Chapter.pdf},
  HAL_ID = {hal-01702990},
  HAL_VERSION = {v1},
}