%0 Conference Proceedings
%T Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case
%+ Center for e-Government Studies
%A Jansen, Jurjen
%A Wijngaert, Lidwien
%A Pieterson, Willem
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 9th IFIP WG 8.5 International Conference on Electronic Government (EGOV)
%C Lausanne, Switzerland
%Y Maria A. Wimmer; Jean-Loup Chappelet; Marijn Janssen; Hans J. Scholl
%I Springer
%3 Electronic Government
%V LNCS-6228
%P 144-155
%8 2010-08-29
%D 2010
%R 10.1007/978-3-642-14799-9_13
%K Channel choice
%K source choice
%K entrepreneurs
%K businesses
%K public service delivery
%K vignette method
%Z Computer Science [cs]/Digital Libraries [cs.DL]Conference papers
%X Most e-Government research focuses on citizens, the use and effects of electronic channels and services. However, businesses are an important target group for governmental agencies as well. Governmental agencies have a duty to inform businesses and to make this information easy to access. In order to increase accessibility it is important to closely relate to the behavior of users. Therefore, the purpose of the present investigation is to gain insight about the channel and source choice of entrepreneurs in a public organizational context. According to 323 entrepreneurs, who filled out an electronic questionnaire, the internet is the most preferred channel and a search engine is the most preferred source for obtaining governmental information. Business-, entrepreneur- and situational characteristics have, although small, effect on these choices.
%G English
%2 https://inria.hal.science/hal-01056590/document
%2 https://inria.hal.science/hal-01056590/file/paper_67.pdf
%L hal-01056590
%U https://inria.hal.science/hal-01056590
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-LNCS-6228
%~ IFIP-TC
%~ IFIP-TC8
%~ IFIP-EGOV
%~ IFIP-WG8-5
%~ IFIP-2010