@inproceedings{madsen:hal-02445798,
  TITLE = {{Channel Choice Complications}},
  AUTHOR = {Madsen, Christian {{\O}}stergaard and Hofmann, Sara and Pieterson, Willem},
  URL = {https://inria.hal.science/hal-02445798},
  NOTE = {Part 2: E-Government Services and Open Government},
  BOOKTITLE = {{18th International Conference on Electronic Government (EGOV)}},
  ADDRESS = {San Benedetto del Tronto, Italy},
  EDITOR = {Ida Lindgren and Marijn Janssen and Habin Lee and Andrea Polini and Manuel Pedro Rodr{\'i}guez Bol{\'i}var and Hans Jochen Scholl and Efthimios Tambouris},
  PUBLISHER = {{Springer International Publishing}},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-11685},
  PAGES = {139-151},
  YEAR = {2019},
  MONTH = Sep,
  DOI = {10.1007/978-3-030-27325-5\_11},
  KEYWORDS = {Channel choice ; Mixed methods ; Public services ; e-Government ; Multi-channel management ; Channel behavior ; Udbetaling Danmark},
  PDF = {https://inria.hal.science/hal-02445798/file/485030_1_En_11_Chapter.pdf},
  HAL_ID = {hal-02445798},
  HAL_VERSION = {v1},
}