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All Citizens are the Same, Aren’t They? – Developing an E-government User Typology16th International Conference on Electronic Government (EGOV), Sep 2017, St. Petersburg, Russia. pp.336-347, ⟨10.1007/978-3-319-64677-0_28⟩
Conference papers
hal-01702975v1
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Modeling and Analysis of Business Process ComplianceGovernance and Sustainability in Information Systems: Managing the Transfer and Diffusion of IT (Working conference), Sep 2011, Hamburg, Germany. pp.259-269, ⟨10.1007/978-3-642-24148-2_17⟩
Conference papers
hal-01571733v1
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Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective19th International Conference on Electronic Government (EGOV), Aug 2020, Linköping, Sweden. pp.164-178, ⟨10.1007/978-3-030-57599-1_13⟩
Conference papers
hal-03282786v1
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