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Analyzing Customer Engagement Using Twitter Analytics: A Case of Uber Car-Hailing Services18th Conference on e-Business, e-Services and e-Society (I3E), Sep 2019, Trondheim, Norway. pp.404-414, ⟨10.1007/978-3-030-29374-1_33⟩
Conference papers
hal-02510123v1
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Appraising WhatsApp in the Indian Context: Understanding the Rural Sentiment16th International Conference on Social Implications of Computers in Developing Countries (ICT4D), Jun 2020, Manchester, United Kingdom. pp.142-156, ⟨10.1007/978-3-030-65828-1_12⟩
Conference papers
hal-03272520v1
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