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Who Are the Users of Digital Public Services?11th International Conference on Electronic Participation (ePart), Sep 2019, San Benedetto Del Tronto, Italy. pp.117-129, ⟨10.1007/978-3-030-27397-2_10⟩
Conference papers
hal-02446023v1
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All Citizens are the Same, Aren’t They? – Developing an E-government User Typology16th International Conference on Electronic Government (EGOV), Sep 2017, St. Petersburg, Russia. pp.336-347, ⟨10.1007/978-3-319-64677-0_28⟩
Conference papers
hal-01702975v1
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Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective19th International Conference on Electronic Government (EGOV), Aug 2020, Linköping, Sweden. pp.164-178, ⟨10.1007/978-3-030-57599-1_13⟩
Conference papers
hal-03282786v1
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