%0 Conference Proceedings
%T Who Are the Users of Digital Public Services?
%+ Westfälische Wilhelms-Universität Münster = University of Münster (WWU)
%+ Linköping University (LIU)
%A Distel, Bettina
%A Lindgren, Ida
%Z Part 4: User Perspectives
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 11th International Conference on Electronic Participation (ePart)
%C San Benedetto Del Tronto, Italy
%Y Panos Panagiotopoulos
%Y Noella Edelmann
%Y Olivier Glassey
%Y Gianluca Misuraca
%Y Peter Parycek
%Y Thomas Lampoltshammer
%Y Barbara Re
%I Springer International Publishing
%3 Electronic Participation
%V LNCS-11686
%P 117-129
%8 2019-09-02
%D 2019
%R 10.1007/978-3-030-27397-2_10
%K Digital public service
%K Citizens
%K Users
%K e-government
%K Value ideals
%K Theory-building
%Z Computer Science [cs]
%Z Humanities and Social Sciences/Library and information sciencesConference papers
%X Despite the importance of citizens as users of digital public services, e-government research has not explicitly considered different perspectives on citizens as users of said services. This paper sets out to explore the possible variations in which the citizen as a user of digital public services is conceptualized within the e-government literature. Through a qualitative and interpretive approach, we have analysed literature from different fields of e-government research to create an overview of how citizens as users of digital public services are conceptualized in e-government research. The structure of the review departs from, and is framed by, four established value paradigms for e-government management. Our approach reveals that – depending on the perspective taken – the conceptualization of the citizen varies considerably and, as a consequence, may impact the results and contributions of each research perspective. The conception of the citizen as a user of digital public services varies from being a passive recipient of government services, to being an active co-producer of services. This article contributes to e-government theory by unboxing the conceptions of citizens as users of digital public services that are existent in current research on digital public services. In providing a framework that relates these conceptions to previously known value paradigms, the article offers a starting point for taking a multidimensional perspective in e-government research that considers the citizen as a multifaceted and heterogeneous entity.
%G English
%Z TC 8
%Z WG 8.5
%2 https://inria.hal.science/hal-02446023/document
%2 https://inria.hal.science/hal-02446023/file/485031_1_En_10_Chapter.pdf
%L hal-02446023
%U https://inria.hal.science/hal-02446023
%~ SHS
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC
%~ IFIP-TC8
%~ IFIP-EPART
%~ IFIP-WG8-5
%~ IFIP-LNCS-11686