@inproceedings{distel:hal-02446023,
  TITLE = {{Who Are the Users of Digital Public Services?}},
  AUTHOR = {Distel, Bettina and Lindgren, Ida},
  URL = {https://inria.hal.science/hal-02446023},
  NOTE = {Part 4: User Perspectives},
  BOOKTITLE = {{11th International Conference on Electronic Participation (ePart)}},
  ADDRESS = {San Benedetto Del Tronto, Italy},
  EDITOR = {Panos Panagiotopoulos and Noella Edelmann and Olivier Glassey and Gianluca Misuraca and Peter Parycek and Thomas Lampoltshammer and Barbara Re},
  PUBLISHER = {{Springer International Publishing}},
  SERIES = {Electronic Participation},
  VOLUME = {LNCS-11686},
  PAGES = {117-129},
  YEAR = {2019},
  MONTH = Sep,
  DOI = {10.1007/978-3-030-27397-2\_10},
  KEYWORDS = {Digital public service ; Citizens ; Users ; e-government ; Value ideals ; Theory-building},
  PDF = {https://inria.hal.science/hal-02446023/file/485031_1_En_10_Chapter.pdf},
  HAL_ID = {hal-02446023},
  HAL_VERSION = {v1},
}