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Should We Disable the Comment Function on Social Media? The Impact of Negative eWOM on Consumers’ Trust in Fashion Presentations16th Conference on e-Business, e-Services and e-Society (I3E), Nov 2017, Delhi, India. pp.325-338, ⟨10.1007/978-3-319-68557-1_29⟩
Conference papers
hal-01768511v1
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Service Complexity and Service Productivity in E-Mobility: New Insights from Emergency and Roadway Breakdown Services16th Conference on e-Business, e-Services and e-Society (I3E), Nov 2017, Delhi, India. pp.497-513, ⟨10.1007/978-3-319-68557-1_44⟩
Conference papers
hal-01768526v1
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