@inproceedings{baur:hal-01768526, TITLE = {{Service Complexity and Service Productivity in E-Mobility: New Insights from Emergency and Roadway Breakdown Services}}, AUTHOR = {Baur, Aaron W. and Sander, Bastian and Kummer, Robert and Garrel, J{\"o}rg Von and Bick, Markus}, URL = {https://inria.hal.science/hal-01768526}, NOTE = {Part 5: Smart Solutions for the Future}, BOOKTITLE = {{16th Conference on e-Business, e-Services and e-Society (I3E)}}, ADDRESS = {Delhi, India}, EDITOR = {Arpan Kumar Kar and P. Vigneswara Ilavarasan and M. P. Gupta and Yogesh K. Dwivedi and Matti M{\"a}ntym{\"a}ki and Marijn Janssen and Antonis Simintiras and Salah Al-Sharhan}, PUBLISHER = {{Springer International Publishing}}, SERIES = {Digital Nations -- Smart Cities, Innovation, and Sustainability}, VOLUME = {LNCS-10595}, PAGES = {497-513}, YEAR = {2017}, MONTH = Nov, DOI = {10.1007/978-3-319-68557-1\_44}, KEYWORDS = {E-Mobility ; Services ; Service complexity ; Service productivity}, PDF = {https://inria.hal.science/hal-01768526/file/978-3-319-68557-1_44_Chapter.pdf}, HAL_ID = {hal-01768526}, HAL_VERSION = {v1}, }