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Conceptualising and Exploring User Activities in Social Media14th Conference on e-Business, e-Services and e-Society (I3E), Oct 2015, Delft, Netherlands. pp.107-118, ⟨10.1007/978-3-319-25013-7_9⟩
Conference papers
hal-01448073v1
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Social Customer Relationship Management: An Architectural Exploration of the Components14th Conference on e-Business, e-Services and e-Society (I3E), Oct 2015, Delft, Netherlands. pp.372-385, ⟨10.1007/978-3-319-25013-7_30⟩
Conference papers
hal-01448055v1
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