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Process Model of Customer-Centric E-Government Enabled Service Transformation: Insights from MINDEF's Portal Implementation Experience

 Satish Krishnan , Barney C.C. Tan , Shan L. Pan
Joint IFIP TC 8 and TC 6 International Conferences on E-Government, E-Services and Global Processes (EGES) / Global Information Systems Processes (GISP), / Held as Part of World Computer Congress (WCC), Sep 2010, Brisbane, Australia. pp.187-200, ⟨10.1007/978-3-642-15346-4_15⟩
Conference papers hal-01058890v1
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