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Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis

Jian Dong , Hongxiu Li , Xianfeng Zhang
13th Conference on e-Business, e-Services and e-Society (I3E), Nov 2014, Sanya, China. pp.238-250, ⟨10.1007/978-3-662-45526-5_23⟩
Conference papers hal-01342155v1