In the Future Internet vision, multiple services coming from heterogeneous organizations have to collaborate together in order to achieve the customers’ demands from both functional and non-functional point of view. Hence, it is necessary, within an organization, to put in place an interoperable approach that ensures the best functioning control and selection of services. This paper presents a comprehensive framework for representing the customer Non-Functional Properties (NFP) within a collaborative Business Process Management (BPM) and the contribution of the Service Oriented Architecture Governance (SOA Governance) to give customers a better selection of services that best suits their business NFPs requirements among all Web Services candidates provided by functional matching.