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How to Redesign Government Processes for Proactive Public Services?20th International Conference on Electronic Government (EGOV), Sep 2021, Granada, Spain. pp.29-40, ⟨10.1007/978-3-030-84789-0_3⟩
Conference papers
hal-04175114v1
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Service Quality Through Government Proactivity: The Concept of Non-interaction19th International Conference on Electronic Government (EGOV), Aug 2020, Linköping, Sweden. pp.82-95, ⟨10.1007/978-3-030-57599-1_7⟩
Conference papers
hal-03282769v1
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