@inproceedings{kuhn:hal-04175114,
  TITLE = {{How to Redesign Government Processes for Proactive Public Services?}},
  AUTHOR = {Kuhn, Peter and Buchinger, Matthias and Balta, Dian},
  URL = {https://inria.hal.science/hal-04175114},
  NOTE = {Part 1: Digital Transformation},
  BOOKTITLE = {{20th International Conference on Electronic Government (EGOV)}},
  ADDRESS = {Granada, Spain},
  EDITOR = {Hans Jochen Scholl and J. Ramon Gil-Garcia and Marijn Janssen and Evangelos Kalampokis and Ida Lindgren and Manuel Pedro Rodr{\'i}guez Bol{\'i}var},
  PUBLISHER = {{Springer International Publishing}},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-12850},
  PAGES = {29-40},
  YEAR = {2021},
  MONTH = Sep,
  DOI = {10.1007/978-3-030-84789-0\_3},
  KEYWORDS = {Proactive government ; Proactive public services ; Business processes},
  PDF = {https://inria.hal.science/hal-04175114/file/516887_1_En_3_Chapter.pdf},
  HAL_ID = {hal-04175114},
  HAL_VERSION = {v1},
}