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Social Customer Relationship Management as Predictor of Customer Relationship Performance: An Empirical Study of B2B and B2C Companies

 Ashish K. Rathore , Sakshi Shioramwar , P. Vigneswara Ilavarasan
15th Conference on e-Business, e-Services and e-Society (I3E), Sep 2016, Swansea, United Kingdom. pp.173-182, ⟨10.1007/978-3-319-45234-0_16⟩
Conference papers hal-01702188v1
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Analyzing Customer Engagement Using Twitter Analytics: A Case of Uber Car-Hailing Services

 Saroj Bijarnia , Richa Khetan , P. Vigneswara Ilavarasan , Arpan K. Kar
18th Conference on e-Business, e-Services and e-Society (I3E), Sep 2019, Trondheim, Norway. pp.404-414, ⟨10.1007/978-3-030-29374-1_33⟩
Conference papers hal-02510123v1
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Demographic Factors in Cyber Security: An Empirical Study

 Shweta Mittal , P. Vigneswara Ilavarasan
18th Conference on e-Business, e-Services and e-Society (I3E), Sep 2019, Trondheim, Norway. pp.667-676, ⟨10.1007/978-3-030-29374-1_54⟩
Conference papers hal-02510112v1
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Predicting Information Diffusion on Twitter a Deep Learning Neural Network Model Using Custom Weighted Word Features

 Amit Kumar Kushwaha , Arpan Kumar Kar , P. Ilavarasan
19th Conference on e-Business, e-Services and e-Society (I3E), Apr 2020, Skukuza, South Africa. pp.456-468, ⟨10.1007/978-3-030-44999-5_38⟩
Conference papers hal-03222872v1
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