index - Social Media: The Good, the Bad, and the Ugly

Table of Contents
Social Media: The Good, the Bad, and the Ugly *Yogesh K. Dwivedi, Matti Mäntymäki, M.N. Ravishankar, Marijn Janssen, Marc Clement, Emma L. Slade, Nripendra P. Rana, Salah Al-Sharhan, Antonis C. Simintiras*	Front Matter
Social Media Strategy and Digital Business
Social Media Strategies for Companies: A Comprehensive Framework *Bibian Ogbuji, Anastasia Papazafeiropoulou*	3-14
Enable, Engage and Evaluate: Introducing the 3E Social Media Strategy Canvas Based on the European Airline Industry *Ton Spil, Robin Effing, Menno Both*	15-30
Strategy Reformation? Materialization of Social Media in Telecom Industry *Shirumisha Kwayu, Banita Lal, Mumin Abubakre*	31-41
Social Media or Social Business Networks? *Issam Moghrabi, Abdullah Al-Mohammed*	42-52
The Social Media Cone: Towards Achieving the Manufacturing Competitiveness Goals *Manoj Singh, Harish Kumar, M. Gupta, J. Madaan*	53-58
The Power of Instagram in Building Small Businesses *Wassan Alkhowaiter*	59-64
Daedalus: An ICT Tool for Employment within the Mediterranean Basin Region *P. Salichos, D. Polemi, C. Douligeris, H. Qusa, Y. Elhallaq, G. Koukoulas*	65-75
Digital Marketing and Customer Relationship Management
A Systematic Review of Extant Literature in Social Media in the Marketing Perspective *Ali Alalwan, Nripendra Rana, Raed Algharabat, Ali Tarhini*	79-89
Conversations in Search of Audiences: Prospects and Challenges of Marketing UK’s Postgraduate Higher Education Using Social Media *Baomin Qi, Amit Mitra*	90-104
The Impact of Social Media on Cause-Related Marketing Campaigns *Julian Bühler, Natalia Cwierz, Markus Bick*	105-119
Corporate Social Responsibility Campaigns in the Digital Age: The Case of Vodafone “Red Light Application/Between Us” *Muge Elden, Sinem Cakir, Ugur Bakir*	120-127
The Impact of Brand Actions on Facebook on the Consumer Mind-Set *Anatoli Colicev, Peter O’connor*	128-133
Developing a Conceptual Model for the Relationship Between Social Media Behavior, Negative Consumer Emotions and Brand Disloyalty *Harri Jalonen, Jari Jussila*	134-145
Generating Customer Engagement and Customer Enragement on Facebook Pages of Tesco and Walmart *Swaleha Peeroo, Martin Samy, Brian Jones*	146-156
Customer Service Experience Through Technology-Enabled Social CRM – An Exploratory Analysis in the Automotive Industry *Aaron Baur, Johannes Henne, Markus Bick*	157-172
Social Customer Relationship Management as Predictor of Customer Relationship Performance: An Empirical Study of B2B and B2C Companies *Ashish Rathore, Sakshi Shioramwar, P. Vigneswara Ilavarasan*	173-182
Online Stakeholder Interaction of Some Airlines in the Light of Situational Crisis Communication Theory *Boyang Zhang, Denis Kotkov, Jari Veijalainen, Alexander Semenov*	183-192
Adoption and Diffusion
Social Media Use Among Teenagers in Brunei Darussalam *Annie Abdullah, Calvin Chan*	195-205
An Empirical Study of Facebook Adoption Among Young Adults in a Northeastern State of India: Validation of Extended Technology Acceptance Model (TAM) *Mohammad Alryalat, Nripendra Rana, Hiren Sarma, Jafar Alzubi*	206-218
Impact of Perceived Connectivity on Intention to Use Social Media: Modelling the Moderation Effects of Perceived Risk and Security *Samuel Fosso Wamba, Shahriar Akter*	219-227
An Empirical Examination of Factors Affecting Continuance Intention Towards Social Networking Sites *Salma Abed*	228-239
A Conceptual Review of Social Media Adoption in SMEs *Hanaa Namankani, Claire Moxham, Matthew Tickle*	240-250
Social Media Usage of GSM Operators in Turkey: A Content Analysis of Twitter Use *Aysen Eginli, Ozen Ozdem, Isil Aktuglu*	251-260
Developing a Theoretical Model to Examine Consumer Acceptance Behavior of Mobile Shopping *Hannah Marriott, Michael Williams*	261-266
Consumer Adoption of Mobile Government in the Kingdom of Saudi Arabia: The Role of Usefulness, Ease of Use, Perceived Risk and Innovativeness *Abdullah Baabdullah, Omar Nasseef, Ali Alalwan*	267-279
Understanding the Adoption of Smart Wearable Devices to Assist Healthcare in China *Shang Gao, Xuemei Zhang, Shunqin Peng*	280-291
Green Information System Adoption and Sustainability: A Case Study of Select Indian Banks *G. Sahu, Monika Singh*	292-304
Exploring XBRL-Based Reporting System: A Conceptual Framework for System Adoption and Implementation *Dhata Praditya, Reni Sulastri, Nitesh Bharosa, Marijn Janssen*	305-316
Information Sharing on Social Media
Exploring Theoretical Concepts for Explaining Sharing in the Social Media Environment *Cherniece Plume, Emma Slade*	319-324
The Value Creation of Social Media Information *Tajinder Bahia, Antonis Simintiras*	325-331
The Intersection of Source, Message, and Recipient Characteristics on Information-Exchange Activity via Twitter *Mohammad Alajmi, Huda Farhan*	332-353
Persuasiveness of eWOM Communications: Literature Review and Suggestions for Future Research *Elvira Ismagilova, Emma Slade, Michael Williams*	354-359
Impact of Anonymity and Identity Deception on Social Media eWOM *Payal Kapoor, Srinivas Gunta*	360-370
Consumer Intentions on Social Media: A fsQCA Analysis of Motivations *Patrick Mikalef, Ilias Pappas, Michail Giannakos*	371-386
Impression, Trust, and Risk Management
The Role of Non-social Benefits Related to Convenience: Towards an Enhanced Model of User’s Self-disclosure in Social Networks *Tristan Thordsen, Matthias Murawski, Markus Bick*	389-400
Exploring How Individuals Manage Their Image When Interacting with Professional Contacts Online *Aparna Gonibeed, M. Ravishankar*	401-410
Norm of Reciprocity – Antecedent of Trustworthiness in Social Media *Shweta Aggarwal, Sumita Rai, M. Jaiswal, Henrik Sorensen*	411-418
Effect of Social Media on Trust in Virtual Project Teams of Construction Sector in Middle East *Sukhwant Kaur, Mohammed Arif, Vishwesh Akre*	419-429
Trust Management in Social Internet of Things: A Survey *Wafa Abdelghani, Corinne Zayani, Ikram Amous, Florence Sèdes*	430-441
Combating Misinformation Online: Identification of Variables and Proof-of-Concept Study *Milan Dordevic, Fadi Safieddine, Wassim Masri, Pardis Pourghomi*	442-454
Breaking Anonymity of Social Network Accounts by Using Coordinated and Extensible Classifiers Based on Machine Learning *Eina Hashimoto, Masatsugu Ichino, Tetsuji Kuboyama, Isao Echizen, Hiroshi Yoshiura*	455-470
Controlling and Mitigating Targeted Socio-Economic Attacks *Prabhat Kumar, Yashwanth Dasari, Shubhangee Nath, Akash Sinha*	471-476
Data Acquisition, Management and Analytics
Social Sensor Web: Towards a Conceptual Framework *Salman Mian, Matti Mäntymäki, Jukka Riekki, Harri Oinas-Kukkonen*	479-492
Towards Process Patterns for Processing Data Having Various Qualities *Agung Wahyudi, Marijn Janssen*	493-504
Business Intelligence from User Generated Content: Online Opinion Formation in Purchasing Decisions in High-Tech Markets *Karan Setiya, Jolien Ubacht, Scott Cunningham, Sertaç Oruç*	505-521
Discourse Analysis of Blogs: Analyzing Language to Maximize the Value of Consumption-Oriented Blogs as Data Source *Carmela Bosangit, Scott Mccabe, Sally Hibbert*	522-532
Insights from Twitter Analytics: Modeling Social Media Personality Dimensions and Impact of Breakthrough Events *Akshat Lakhiwal, Arpan Kar*	533-544
Analysis of the Value of Public Geotagged Data from Twitter from the Perspective of Providing Situational Awareness *Aragats Amirkhanyan, Christoph Meinel*	545-556
Social Media Use During Emergency Response – Insights from Emergency Professionals *Mahshid Marbouti, Frank Maurer*	557-566
Predicting Stock Movements using Social Network *Sunil Saumya, Jyoti Singh, Prabhat Kumar*	567-572
Coordinating Data-Driven Decision-Making in Public Asset Management Organizations: A Quasi-Experiment for Assessing the Impact of Data Governance on Asset Management Decision Making *Paul Brous, Marijn Janssen, Paulien Herder*	573-583
e-Government and Civic Engagement
Political Social Media in the Global South *Joyojeet Pal, Andre Gonawela*	587-593
Opportunities and Challenges of Using Web 2.0 Technologies in Government *Uthayasankar Sivarajah, Vishanth Weerakkody, Zahir Irani*	594-606
Political Factors for the Adoption of Different Governance Models in the Provision of Public Services Under Web 2.0 Technologies *Manuel Rodríguez Bolívar*	607-618
Mobile Governance in Indian Urban Local Bodies: An Exploratory Study *Somnath Mitra, M. Gupta, Jaijit Bhattacharya*	619-627
Smart Governance for Smart Cities: A Conceptual Framework from Social Media Practices *Harish Kumar, Manoj Singh, M. Gupta*	628-634
Expression in the Social Age: Towards an Integrated Model of Technology Acceptance, Personality, Civic Engagement and Social Capital *Vishnupriya Raghavan, Marya Wani, Dolphy Abraham*	635-645
Predicting People’s Intention Towards Sharing Political Contents in Social Media: The Moderating Effect of Collective Opinion *Mohammad Hossain, Caroline Chan, Yogesh Dwivedi*	646-657
e-Society and Online Communities
Understanding Business Models in the Sharing Economy in China: A Case Study *Shang Gao, Xuemei Zhang*	661-672
Influences and Benefits of Role Models on Social Media *Lyndsey Jenkins, Ruoyun Lin, Debora Jeske*	673-684
Using Facebook to Find Missing Persons: A Crowd-Sourcing Perspective *M.J. Hattingh, M.C. Matthee*	685-694
Social Media and Megachurches *Atish Sircar, Jennifer Rowley*	695-700
‘Unofficial’ Presence of Higher Education Institutions in India on Social Media: Good or Bad? *Rakhi Tripathi*	701-706
Development of an Integrated Connectedness Model to Evaluate the Effectiveness of Teaching and Learning *Salah Al-Hamad, Laszlo Kollar, Taimoor Asim, Rakesh Mishra*	707-716
Consumers’ Attitudes Towards Social Media Banking *Dola Majekodunmi, Lisa Harris*	717-727

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Social Media Strategy and Digital Business

Digital Marketing and Customer Relationship Management

Adoption and Diffusion

Information Sharing on Social Media

Impression, Trust, and Risk Management

Data Acquisition, Management and Analytics

e-Government and Civic Engagement

e-Society and Online Communities

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