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Keywords : eWOM
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Towards Assessing Online Customer Reviews from the Product Designer’s Viewpoint

Mate Kovacs , Victor V. Kryssanov
18th Conference on e-Business, e-Services and e-Society (I3E), Sep 2019, Trondheim, Norway. pp.62-74, ⟨10.1007/978-3-030-29374-1_6⟩
Conference papers hal-02510126v1
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Why Consumers Do not Provide Online Reviews?

Daniele Doneddu , Irina Novoshilova
18th Conference on e-Business, e-Services and e-Society (I3E), Sep 2019, Trondheim, Norway. pp.87-98, ⟨10.1007/978-3-030-29374-1_8⟩
Conference papers hal-02510103v1