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New Wine in Old Bottles: Chatbots in Government11th International Conference on Electronic Participation (ePart), Sep 2019, San Benedetto Del Tronto, Italy. pp.49-59, ⟨10.1007/978-3-030-27397-2_5⟩
Conference papers
hal-02446018v1
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Electronic ParticipationSpringer International Publishing, LNCS-11686, 2019, Lecture Notes in Computer Science, 978-3-030-27396-5. ⟨10.1007/978-3-030-27397-2⟩
Books
hal-02446013v1
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