@inproceedings{noordt:hal-02446018,
  TITLE = {{New Wine in Old Bottles: Chatbots in Government}},
  AUTHOR = {Noordt, Colin Van and Misuraca, Gianluca},
  URL = {https://inria.hal.science/hal-02446018},
  NOTE = {Part 2: Digital Transformations},
  BOOKTITLE = {{11th International Conference on Electronic Participation (ePart)}},
  ADDRESS = {San Benedetto Del Tronto, Italy},
  EDITOR = {Panos Panagiotopoulos and Noella Edelmann and Olivier Glassey and Gianluca Misuraca and Peter Parycek and Thomas Lampoltshammer and Barbara Re},
  PUBLISHER = {{Springer International Publishing}},
  SERIES = {Electronic Participation},
  VOLUME = {LNCS-11686},
  PAGES = {49-59},
  YEAR = {2019},
  MONTH = Sep,
  DOI = {10.1007/978-3-030-27397-2\_5},
  KEYWORDS = {Artificial Intelligence ; Chatbot ; Digital transformation ; E-Government},
  PDF = {https://inria.hal.science/hal-02446018/file/485031_1_En_5_Chapter.pdf},
  HAL_ID = {hal-02446018},
  HAL_VERSION = {v1},
}