A Co-design Study of Digital Service Ideas in the Bus Context - Human-Computer Interaction – INTERACT 2017 - Part I Access content directly
Conference Papers Year : 2017

A Co-design Study of Digital Service Ideas in the Bus Context

Elina Hildén
  • Function : Author
  • PersonId : 1025891
Jarno Ojala
  • Function : Author
  • PersonId : 1025892
Kaisa Väänänen
  • Function : Author
  • PersonId : 1025893

Abstract

To enhance the desirability of public transportation, it is important to design for positive travel experience. The context of bus transportation has broad potential for utilization of novel, supplementary digital services beyond travel information. The aim of our research was to study bus passengers’ needs and expectations for future digital services and to develop initial service concept ideas through co-design. To this end, three Idea generating workshops with 24 participants were arranged. Our findings reveal six service themes that can be used as a basis of designing future digital traveling services: (1) Information at a glance while traveling, (2) Entertainment and entertaining activities, (3) Services that support social interaction, (4) Multiple channels to provide travel information, (5) Extra services for better travel experience, and (6) Services that people already expect to have. The themes are discussed and further elaborated in this paper.
Fichier principal
Vignette du fichier
421756_1_En_20_Chapter.pdf (3.8 Mo) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-01676155 , version 1 (05-01-2018)

Licence

Attribution

Identifiers

Cite

Elina Hildén, Jarno Ojala, Kaisa Väänänen. A Co-design Study of Digital Service Ideas in the Bus Context. 16th IFIP Conference on Human-Computer Interaction (INTERACT), Sep 2017, Bombay, India. pp.295-312, ⟨10.1007/978-3-319-67744-6_20⟩. ⟨hal-01676155⟩
204 View
113 Download

Altmetric

Share

Gmail Facebook X LinkedIn More