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Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery19th International Conference on Electronic Government (EGOV), Aug 2020, Linköping, Sweden. pp.138-150, ⟨10.1007/978-3-030-57599-1_11⟩
Conference papers
hal-03282778v1
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Channel Choice Complications18th International Conference on Electronic Government (EGOV), Sep 2019, San Benedetto del Tronto, Italy. pp.139-151, ⟨10.1007/978-3-030-27325-5_11⟩
Conference papers
hal-02445798v1
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