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Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery19th International Conference on Electronic Government (EGOV), Aug 2020, Linköping, Sweden. pp.138-150, ⟨10.1007/978-3-030-57599-1_11⟩
Conference papers
hal-03282778v1
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Channel Choice Complications18th International Conference on Electronic Government (EGOV), Sep 2019, San Benedetto del Tronto, Italy. pp.139-151, ⟨10.1007/978-3-030-27325-5_11⟩
Conference papers
hal-02445798v1
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Channel Choice in the G2B Context: Towards a Research Agenda11th Conference on e-Business, e-Services, and e-Society (I3E), Oct 2011, Kaunas, Lithuania. pp.14-27, ⟨10.1007/978-3-642-27260-8_2⟩
Conference papers
hal-01560856v1
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New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery16th International Conference on Electronic Government (EGOV), Sep 2017, St. Petersburg, Russia. pp.47-59, ⟨10.1007/978-3-319-64677-0_5⟩
Conference papers
hal-01702990v1
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Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study13th International Conference on Electronic Government (EGOV), Sep 2014, Dublin, Ireland. pp.120-132, ⟨10.1007/978-3-662-44426-9_10⟩
Conference papers
hal-01401732v1
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On the Interaction of Source and Channel Choice in the Government-to-Business Context11th International Conference on Electronic Government (EGOV), Sep 2012, Kristiansand, Norway. pp.27-39, ⟨10.1007/978-3-642-33489-4_3⟩
Conference papers
hal-01543578v1
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Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case9th IFIP WG 8.5 International Conference on Electronic Government (EGOV), Aug 2010, Lausanne, Switzerland. pp.144-155, ⟨10.1007/978-3-642-14799-9_13⟩
Conference papers
hal-01056590v1
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