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Towards a Roadmap for User Involvement in E-Government Service Development9th IFIP WG 8.5 International Conference on Electronic Government (EGOV), Aug 2010, Lausanne, Switzerland. pp.251-262, ⟨10.1007/978-3-642-14799-9_22⟩
Conference papers
hal-01056581v1
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The Conceptual Confusion Around “e-service”: Practitioners’ Conceptions14th Conference on e-Business, e-Services and e-Society (I3E), Oct 2015, Delft, Netherlands. pp.366-371, ⟨10.1007/978-3-319-25013-7_29⟩
Conference papers
hal-01448053v1
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Digital Inclusion Competences for Senior Citizens: The Survival Basics19th International Conference on Electronic Government (EGOV), Aug 2020, Linköping, Sweden. pp.151-163, ⟨10.1007/978-3-030-57599-1_12⟩
Conference papers
hal-03282775v1
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