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authFullName_s : Elena Legnani
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Exploring the Causal Relationships of KPIs in after Sales Service Systems

Elena Legnani , Sergio Cavalieri
International Conference on Advances in Production and Management Systems (APMS), Sep 2009, Paris, France. pp.660-668, ⟨10.1007/978-3-642-16358-6_82⟩
Conference papers hal-01055797v1