@inproceedings{zahlsen:hal-04196867,
  TITLE = {{Facilitating User Involvement in a Large IT Project: A Comparison of Facilitators' Perspectives on Process, Role and Personal Practice}},
  AUTHOR = {Zahlsen, {{\O}}ivind Klungseth and Svanaes, Dag and Dahl, Yngve},
  URL = {https://inria.hal.science/hal-04196867},
  NOTE = {Part 4: Design Methods},
  BOOKTITLE = {{18th IFIP Conference on Human-Computer Interaction (INTERACT)}},
  ADDRESS = {Bari, Italy},
  EDITOR = {Carmelo Ardito and Rosa Lanzilotti and Alessio Malizia and Helen Petrie and Antonio Piccinno and Giuseppe Desolda and Kori Inkpen},
  PUBLISHER = {{Springer International Publishing}},
  SERIES = {Human-Computer Interaction -- INTERACT 2021},
  VOLUME = {LNCS-12933},
  NUMBER = {Part II},
  PAGES = {219-238},
  YEAR = {2021},
  MONTH = Aug,
  DOI = {10.1007/978-3-030-85616-8\_14},
  KEYWORDS = {Facilitation ; Participatory design ; User involvement ; Co-reflection ; Large-scale IT systems},
  PDF = {https://inria.hal.science/hal-04196867/file/520516_1_En_14_Chapter.pdf},
  HAL_ID = {hal-04196867},
  HAL_VERSION = {v1},
}