@inproceedings{yap:hal-04196840,
  TITLE = {{How HCI Interprets Service Design: A Systematic Literature Review}},
  AUTHOR = {Yap, Christine and Lee, Jung-Joo and Roto, Virpi},
  URL = {https://inria.hal.science/hal-04196840},
  NOTE = {Part 4: Design Methods},
  BOOKTITLE = {{18th IFIP Conference on Human-Computer Interaction (INTERACT)}},
  ADDRESS = {Bari, Italy},
  EDITOR = {Carmelo Ardito and Rosa Lanzilotti and Alessio Malizia and Helen Petrie and Antonio Piccinno and Giuseppe Desolda and Kori Inkpen},
  PUBLISHER = {{Springer International Publishing}},
  SERIES = {Human-Computer Interaction -- INTERACT 2021},
  VOLUME = {LNCS-12933},
  NUMBER = {Part II},
  PAGES = {259-280},
  YEAR = {2021},
  MONTH = Aug,
  DOI = {10.1007/978-3-030-85616-8\_16},
  KEYWORDS = {Service design ; Systematic literature review ; Multidisciplinary},
  PDF = {https://inria.hal.science/hal-04196840/file/520516_1_En_16_Chapter.pdf},
  HAL_ID = {hal-04196840},
  HAL_VERSION = {v1},
}