%0 Conference Proceedings
%T Process Automation as Enabler of Prioritized Values in Local Government – A Stakeholder Analysis
%+ Department of Management and Engineering
%A Toll, Daniel
%A Lindgren, Ida
%A Melin, Ulf
%Z Part 5: Data Analytics, Decision Making, and Artificial Intelligence
%< avec comité de lecture
%@ 978-3-030-84788-3
%( Lecture Notes in Computer Science
%B 20th International Conference on Electronic Government (EGOV)
%C Granada, Spain
%Y Hans Jochen Scholl
%Y J. Ramon Gil-Garcia
%Y Marijn Janssen
%Y Evangelos Kalampokis
%Y Ida Lindgren
%Y Manuel Pedro Rodríguez Bolívar
%I Springer International Publishing
%3 Electronic Government
%V LNCS-12850
%P 288-300
%8 2021-09-07
%D 2021
%R 10.1007/978-3-030-84789-0_21
%K Automation
%K Public sector
%K Municipality
%K Stakeholder theory
%K Public values
%Z Computer Science [cs]
%Z Humanities and Social Sciences/Library and information sciencesConference papers
%X Local government organizations (municipalities) in Sweden are encouraged to pursue process automation to face upcoming challenges. In this paper we focus on a case where these recommendations are put into practice and explore the views on process automation held by different stakeholder groups, related to which values they prioritize in their respective area of work. We do this by applying stakeholder theory and the model of value ideals by [1] as a combined theoretical lens. Our results show that different stakeholder groups prioritize different value ideals in their areas of work and that their views on process automation as able to enable these value ideals vary from optimistic, to hesitant to pessimistic. In the studied case, the achievement of process automation is in part reliant on workers themselves seeking it out, meaning that the pessimistic view on process automation poses a problem in that it becomes an obstacle for this to function. We discuss the possible reasons for the differently held prioritized value ideals as well as the differently held views on process automation. We conclude that the studied case shows that implementing process automation includes establishing new structures, roles and responsibilities and comes with certain issues, as those highlighted by our analysis. We found the combination of value ideals and stakeholder theory useful in studying e-government initiatives and make some further recommendations on possible future, related, streams of research.
%G English
%Z TC 8
%Z WG 8.5
%2 https://inria.hal.science/hal-04175109/document
%2 https://inria.hal.science/hal-04175109/file/516887_1_En_21_Chapter.pdf
%L hal-04175109
%U https://inria.hal.science/hal-04175109
%~ SHS
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC
%~ IFIP-TC8
%~ IFIP-EGOV
%~ IFIP-WG8-5
%~ IFIP-LNCS-12850