%0 Conference Proceedings
%T Digital Servitization and Smart Services for the New Normal
%+ Università degli Studi di Bergamo = University of Bergamo (UniBg)
%+ Università degli Studi di Brescia = University of Brescia (UniBs)
%+ Università degli Studi di Firenze = University of Florence = Université de Florence (UniFI)
%A Pezzotta, Giuditta
%A Saccani, Nicola
%A Adrodegari, Federico
%A Rapaccini, Mario
%Z Part 3: Engineering of Smart-Product-Service-Systems of the Future
%< avec comité de lecture
%@ 978-3-030-85901-5
%( IFIP Advances in Information and Communication Technology
%B IFIP International Conference on Advances in Production Management Systems (APMS)
%C Nantes, France
%Y Alexandre Dolgui
%Y Alain Bernard
%Y David Lemoine
%Y Gregor von Cieminski
%Y David Romero
%I Springer International Publishing
%3 Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems
%V AICT-631
%N Part II
%P 192-201
%8 2021-09-05
%D 2021
%R 10.1007/978-3-030-85902-2_21
%K Digital servitization
%K Smart service
%K COVID-19
%K Latent Dirichlet Allocation (LDA)
%K Focus group
%Z Computer Science [cs]Conference papers
%X The COVID-19 Pandemic has caused an economic breakdown, especially in the manufacturing industry. Manufacturing companies have used Digital service to stay in contact with their customers and as a source of revenue even during the general lockdown An exploratory focus group has been carried out to understand the problems and opportunities manufacturing companies went and are going through and to suggest open research questions that both research and industry should explore further. To deeply analyses the content of the discussion, Latent Dirichlet Allocation (LDA) was used to identify the main research topics. 4 topics were identified as the most relevant to be investigated: digitalization and collaboration emerged as the most interesting trends that will characterize the new normal. For each of the topics, insights, critical points and research questions are presented and discussed, reporting the main evidence of the focus group discussion.
%G English
%Z TC 5
%Z WG 5.7
%2 https://inria.hal.science/hal-04117634/document
%2 https://inria.hal.science/hal-04117634/file/520755_1_En_21_Chapter.pdf
%L hal-04117634
%U https://inria.hal.science/hal-04117634
%~ IFIP
%~ IFIP-AICT
%~ IFIP-TC
%~ IFIP-TC5
%~ IFIP-WG
%~ IFIP-APMS
%~ IFIP-WG5-7
%~ IFIP-AICT-631