%0 Conference Proceedings
%T Guideline to Develop Smart Service Business Models for Small and Medium Sized Enterprises
%+ Fraunhofer Institute for Industrial Engineering (Fraunhofer IAO)
%+ University of Stuttgart
%A Freitag, Mike
%A Schiller, Christian
%A Hämmerle, Oliver
%Z Part 7: Regular Session: Frameworks and Conceptual Modelling for Systems and Services Efficiency
%< avec comité de lecture
%@ 978-3-030-85913-8
%( IFIP Advances in Information and Communication Technology
%B IFIP International Conference on Advances in Production Management Systems (APMS)
%C Nantes, France
%Y Alexandre Dolgui
%Y Alain Bernard
%Y David Lemoine
%Y Gregor von Cieminski
%Y David Romero
%I Springer International Publishing
%3 Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient Production Systems
%V AICT-634
%N Part V
%P 369-375
%8 2021-09-05
%D 2021
%R 10.1007/978-3-030-85914-5_39
%K Smart service
%K Service business model
%K Service lifecycle management
%K Service engineering
%K SME
%Z Computer Science [cs]Conference papers
%X The shift from product-oriented to service-oriented business requires a rethink, especially in traditional companies in the mechanical and plant engineering industry. This guideline for the development of Smart Services business models is intended to illustrate the complexity and thus improve their handling, supporting the planning and modelling of a Smart Service. The focus of this paper is to introduce a step-by-step model to develop business models for small and medium sized enterprises in the manufacturing industry and on the selection of suitable service business model patterns. Therefor it will show alternative service business model patterns and at the end to select the right one. This is an important process before starting smart service engineering.
%G English
%Z TC 5
%Z WG 5,7
%2 https://inria.hal.science/hal-03897855/document
%2 https://inria.hal.science/hal-03897855/file/520762_1_En_39_Chapter.pdf
%L hal-03897855
%U https://inria.hal.science/hal-03897855
%~ IFIP
%~ IFIP-AICT
%~ IFIP-TC
%~ IFIP-TC5
%~ IFIP-WG
%~ IFIP-APMS
%~ IFIP-WG5-7
%~ IFIP-AICT-634