%0 Conference Proceedings
%T Antecedents to Continuance Intention to Use eGovernment Services in India
%+ SVKM's NMIMS
%+ GD Goenka University
%A Sampat, Brinda
%A Sabat, Kali, Charan
%Z Part 4: Diffusion and Adoption Technology
%< avec comité de lecture
%( IFIP Advances in Information and Communication Technology
%B International Working Conference on Transfer and Diffusion of IT (TDIT)
%C Tiruchirappalli, India
%Y Sujeet K. Sharma
%Y Yogesh K. Dwivedi
%Y Bhimaraya Metri
%Y Nripendra P. Rana
%I Springer International Publishing
%3 Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation
%V AICT-617
%N Part I
%P 284-291
%8 2020-12-18
%D 2020
%R 10.1007/978-3-030-64849-7_25
%K eGovernment
%K Satisfaction
%K Continuance intention
%K Trust
%K Attitude
%K India
%K Expectation confirmation theory
%K Technology acceptance model
%Z Computer Science [cs]
%Z Humanities and Social Sciences/Library and information sciencesConference papers
%X There are several studies that have examined the factors that determine users’ attitude to adopt eGovernment services. However, there are not many studies that have explored what makes users continue to use these services. The purpose of this paper is to identify the most salient factors that influence users to continue to use eGovernment services in India. To achieve this, the paper examines the role of confirmation and satisfaction in influencing citizens’ attitude leading to intention to continue using eGovernment services. In order to investigate the key factors that affect an individual’s use of Information and Communication Technology (ICT) within the context of electronic government, a framework combining Expectation Confirmation Theory and Technology Acceptance Model is used to investigate satisfaction and continuity of use of eGovernment services.
%G English
%Z TC 8
%Z WG 8.6
%2 https://inria.hal.science/hal-03701812/document
%2 https://inria.hal.science/hal-03701812/file/497052_1_En_25_Chapter.pdf
%L hal-03701812
%U https://inria.hal.science/hal-03701812
%~ SHS
%~ IFIP
%~ IFIP-AICT
%~ IFIP-TC
%~ IFIP-WG
%~ IFIP-TC8
%~ IFIP-TDIT
%~ IFIP-WG8-6
%~ IFIP-AICT-617