@inproceedings{herrera:hal-03648142,
  TITLE = {{Ecosystem of Social Media Listening Practices for Crisis Management}},
  AUTHOR = {Herrera, Lucia Castro and Majchrzak, Tim A. and Thapa, Devinder},
  URL = {https://inria.hal.science/hal-03648142},
  NOTE = {Part 11: Social Media and Analytics},
  BOOKTITLE = {{20th Conference on e-Business, e-Services and e-Society (I3E)}},
  ADDRESS = {Galway, Ireland},
  EDITOR = {Denis Dennehy and Anastasia Griva and Nancy Pouloudi and Yogesh K. Dwivedi and Ilias Pappas and Matti M{\"a}ntym{\"a}ki},
  PUBLISHER = {{Springer International Publishing}},
  SERIES = {Responsible AI and Analytics for an Ethical and Inclusive Digitized Society},
  VOLUME = {LNCS-12896},
  PAGES = {710-722},
  YEAR = {2021},
  MONTH = Sep,
  DOI = {10.1007/978-3-030-85447-8\_59},
  KEYWORDS = {Social media listening ; Practice ; Ecosystem ; Crisis management},
  PDF = {https://inria.hal.science/hal-03648142/file/512902_1_En_59_Chapter.pdf},
  HAL_ID = {hal-03648142},
  HAL_VERSION = {v1},
}