%0 Conference Proceedings
%T The Successful Commercialization of a Digital Twin in an Industrial Product Service System
%+ Lucerne University of Applied Sciences and Arts [Luzern]
%+ University of Bergamo
%+ Glasgow Caledonian University (GCU)
%+ Mebag, Planungs- und Bauträger Aktiengesellschaft
%A Stoll, Oliver
%A West, Shaun
%A Gaiardelli, Paolo
%A Harrison, David
%A Corcoran, Fintan, J.
%Z Part 5: Data-Driven Services: Characteristics, Trends and Applications
%< avec comité de lecture
%( IFIP Advances in Information and Communication Technology
%B IFIP International Conference on Advances in Production Management Systems (APMS)
%C Novi Sad, Serbia
%Y Bojan Lalic
%Y Vidosav Majstorovic
%Y Ugljesa Marjanovic
%Y Gregor von Cieminski
%Y David Romero
%I Springer International Publishing
%3 Advances in Production Management Systems. Towards Smart and Digital Manufacturing
%V AICT-592
%N Part II
%P 275-282
%8 2020-08-30
%D 2020
%R 10.1007/978-3-030-57997-5_32
%K Smart services
%K S-D logic
%K Industrial product service systems
%Z Computer Science [cs]Conference papers
%X This paper describes the design, development and commercialization of a digital twin in an industrial product service system (industrial PSS). The twin was one of a number developed as part of a Smart Twin project in Switzerland with multiple industrial partners. The case here follows a commercialization process for digital twin-enabled services and will highlight some of the critical success factors. The service provided with the support of the digital twin was based on the reliable and predictable operation of a server room. Equipment in the room comes from several original equipment manufacturers (OEMs), and a system integrator manages the system. The approach is to apply action research as the methodology on a single case and then to identify and assess the aspects where Service Dominant (S-D) logic supported or hindered the development of the new digital technology-based service that was being co-created between the supplier and the customer. The analysis of the case confirmed that S-D logic supported the development of Smart Service offerings and showed that value co-creation can be developed.
%G English
%Z TC 5
%Z WG 5.7
%2 https://inria.hal.science/hal-03635645/document
%2 https://inria.hal.science/hal-03635645/file/504014_1_En_32_Chapter.pdf
%L hal-03635645
%U https://inria.hal.science/hal-03635645
%~ IFIP
%~ IFIP-AICT
%~ IFIP-TC
%~ IFIP-TC5
%~ IFIP-WG
%~ IFIP-APMS
%~ IFIP-WG5-7
%~ IFIP-AICT-592