%0 Conference Proceedings
%T Agile Guideline for Development of Smart Services in Manufacturing Enterprises with Support of Artificial Intelligence
%+ Fraunhofer Institute for Industrial Engineering (Fraunhofer IAO)
%+ Universität Stuttgart [Stuttgart]
%A Freitag, Mike
%A Hämmerle, Oliver
%Z Part 21: Product-Service Systems in DSN
%< avec comité de lecture
%( IFIP Advances in Information and Communication Technology
%B IFIP International Conference on Advances in Production Management Systems (APMS)
%C Novi Sad, Serbia
%Y Bojan Lalic
%Y Vidosav Majstorovic
%Y Ugljesa Marjanovic
%Y Gregor von Cieminski
%Y David Romero
%I Springer International Publishing
%3 Advances in Production Management Systems. The Path to Digital Transformation and Innovation of Production Management Systems
%V AICT-591
%N Part I
%P 645-652
%8 2020-08-30
%D 2020
%R 10.1007/978-3-030-57993-7_73
%K Smart Service
%K Design thinking
%K Business model
%K Agile service engineering
%K Artificial intelligence
%Z Computer Science [cs]Conference papers
%X The shift from product-oriented to service-oriented business requires a rethink, especially in traditional companies in the mechanical and plant engineering industry. This guideline for the development of Smart Services is intended to illustrate the complexity and thus improve their handling, supporting the planning and modelling of a Smart Service. The Design Thinking Process is the first step in understanding the challenges associated with the reorientation of the business and in designing appropriate solutions. In the second step, an important part of the rethinking process of companies is the proactive development, revision or complete redesign of their business models. The third part of this guideline is the concept of agile service engineering with support of artificial intelligence, which can be understood as a link between the design thinking process and business model development and can be used as a management tool.
%G English
%Z TC 5
%Z WG 5.7
%2 https://inria.hal.science/hal-03630919/document
%2 https://inria.hal.science/hal-03630919/file/497439_1_En_73_Chapter.pdf
%L hal-03630919
%U https://inria.hal.science/hal-03630919
%~ IFIP
%~ IFIP-AICT
%~ IFIP-TC
%~ IFIP-TC5
%~ IFIP-WG
%~ IFIP-APMS
%~ IFIP-WG5-7
%~ IFIP-AICT-591