%0 Conference Proceedings
%T Investigating Mobile Banking in Mali: HCI Experience of ‘Man in the Street’
%+ Laboratoire d'Informatique de Grenoble (LIG )
%+ University of Segou
%+ Université Grenoble Alpes [2016-2019] (UGA [2016-2019])
%+ Orange Labs [Lannion]
%A Camara, Fatoumata, G.
%A Traoré, Daouda
%A Calvary, Gaëlle
%A Kali, Amal
%Z Part 1: Interaction Design for Culture and Development II
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 17th IFIP Conference on Human-Computer Interaction (INTERACT)
%C Paphos, Cyprus
%Y David Lamas
%Y Fernando Loizides
%Y Lennart Nacke
%Y Helen Petrie
%Y Marco Winckler
%Y Panayiotis Zaphiris
%I Springer International Publishing
%3 Human-Computer Interaction – INTERACT 2019
%V LNCS-11748
%N Part III
%P 34-42
%8 2019-09-02
%D 2019
%R 10.1007/978-3-030-29387-1_3
%K HCI4D
%K User studies
%K Mobile banking
%K Mali
%Z Computer Science [cs]Conference papers
%X Many studies investigating the use of mobile banking in developing countries focus on specific user groups (i.e., illiterates, low- and semi-literates, the unbanked, and/or poor, rural and underserved communities). Therefore, existing literature fails to provide understandings about mobile banking use in the developing world from a general perspective.In this paper, we report on a study conducted in Mali to understand the use of a mobile banking service. In total, 77 people coming from different neighborhoods of Bamako and exercising a large spectrum of jobs participated in the study. The paper sheds light on the use of mobile phone and mobile banking in Mali; suggests additional features, particularly related to communication, for the mobile banking service; and discusses findings that are of relevance for Human-Computer Interaction for Development (HCI4D) in general.
%G English
%Z TC 13
%2 https://inria.hal.science/hal-02553850/document
%2 https://inria.hal.science/hal-02553850/file/488593_1_En_3_Chapter.pdf
%L hal-02553850
%U https://inria.hal.science/hal-02553850
%~ UGA
%~ CNRS
%~ INPG
%~ LIG
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC13
%~ IFIP-INTERACT
%~ IFIP-LNCS-11748
%~ UGA-COMUE
%~ LIG_SIDCH