@inproceedings{makri:hal-02544618,
  TITLE = {{Discovering the Unfindable: The Tension Between Findability and Discoverability in a Bookshop Designed for Serendipity}},
  AUTHOR = {Makri, Stephann and Chen, Yi-Chun and Mckay, Dana and Buchanan, George and Ocepek, Melissa},
  URL = {https://inria.hal.science/hal-02544618},
  NOTE = {Part 1: E-commerce},
  BOOKTITLE = {{17th IFIP Conference on Human-Computer Interaction (INTERACT)}},
  ADDRESS = {Paphos, Cyprus},
  EDITOR = {David Lamas and Fernando Loizides and Lennart Nacke and Helen Petrie and Marco Winckler and Panayiotis Zaphiris},
  PUBLISHER = {{Springer International Publishing}},
  SERIES = {Human-Computer Interaction -- INTERACT 2019},
  VOLUME = {LNCS-11747},
  NUMBER = {Part II},
  PAGES = {3-23},
  YEAR = {2019},
  MONTH = Sep,
  DOI = {10.1007/978-3-030-29384-0\_1},
  KEYWORDS = {Information encountering ; Serendipity ; Findability ; Discoverability},
  PDF = {https://inria.hal.science/hal-02544618/file/488591_1_En_1_Chapter.pdf},
  HAL_ID = {hal-02544618},
  HAL_VERSION = {v1},
}