%0 Conference Proceedings
%T Governments’ Perspective on Engaging Citizens in the Co-creation of E-Government Services: A Meta-synthesis of Qualitative Case Studies
%+ Indian Institute of Management Kozhikode [Inde] (IIMK)
%+ University of Turku
%A Khan, Anupriya
%A Krishnan, Satish
%A Islam, A.
%Z Part 7: Digital Governance
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 18th Conference on e-Business, e-Services and e-Society (I3E)
%C Trondheim, Norway
%Y Ilias O. Pappas
%Y Patrick Mikalef
%Y Yogesh K. Dwivedi
%Y Letizia Jaccheri
%Y John Krogstie
%Y Matti Mäntymäki
%I Springer International Publishing
%3 Digital Transformation for a Sustainable Society in the 21st Century
%V LNCS-11701
%P 451-463
%8 2019-09-18
%D 2019
%R 10.1007/978-3-030-29374-1_37
%K Co-creation
%K Citizen participation
%K Open innovation
%K E-government service
%K Meta-synthesis
%K Qualitative case study
%Z Computer Science [cs]
%Z Computer Science [cs]/Networking and Internet Architecture [cs.NI]Conference papers
%X The innovative and improved delivery of public services is largely contingent on the co-creation process. Noting that engaging citizens in the development and delivery of e-government services is challenging and that limited attention is given to the process of facilitating citizen participation, this study intends to explore (a) governments’ perception of the co-creation; and (b) how governments can facilitate citizen participation in the development of e-government services. Through a meta-synthesis of qualitative case studies, this study identifies factors that are crucial for enabling co-creation, and develops a process view of the co-creation of e-government services to provide a holistic understanding on how the process of co-creation can be facilitated by the government and how the citizens could be engaged. The study thus contributes to the literature on e-government and public administration by improving the understanding of co-creation phenomenon, and suggests the mechanisms to improve citizen participation for the benefit of practitioners and policy makers.
%G English
%Z TC 6
%Z WG 6.11
%2 https://inria.hal.science/hal-02510154/document
%2 https://inria.hal.science/hal-02510154/file/Governments.pdf
%L hal-02510154
%U https://inria.hal.science/hal-02510154
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC
%~ IFIP-WG
%~ IFIP-TC6
%~ IFIP-WG6-11
%~ IFIP-I3E
%~ IFIP-LNCS-11701