%0 Conference Proceedings %T Governments’ Perspective on Engaging Citizens in the Co-creation of E-Government Services: A Meta-synthesis of Qualitative Case Studies %+ Indian Institute of Management Kozhikode [Inde] (IIMK) %+ University of Turku %A Khan, Anupriya %A Krishnan, Satish %A Islam, A. %Z Part 7: Digital Governance %< avec comité de lecture %( Lecture Notes in Computer Science %B 18th Conference on e-Business, e-Services and e-Society (I3E) %C Trondheim, Norway %Y Ilias O. Pappas %Y Patrick Mikalef %Y Yogesh K. Dwivedi %Y Letizia Jaccheri %Y John Krogstie %Y Matti Mäntymäki %I Springer International Publishing %3 Digital Transformation for a Sustainable Society in the 21st Century %V LNCS-11701 %P 451-463 %8 2019-09-18 %D 2019 %R 10.1007/978-3-030-29374-1_37 %K Co-creation %K Citizen participation %K Open innovation %K E-government service %K Meta-synthesis %K Qualitative case study %Z Computer Science [cs] %Z Computer Science [cs]/Networking and Internet Architecture [cs.NI]Conference papers %X The innovative and improved delivery of public services is largely contingent on the co-creation process. Noting that engaging citizens in the development and delivery of e-government services is challenging and that limited attention is given to the process of facilitating citizen participation, this study intends to explore (a) governments’ perception of the co-creation; and (b) how governments can facilitate citizen participation in the development of e-government services. Through a meta-synthesis of qualitative case studies, this study identifies factors that are crucial for enabling co-creation, and develops a process view of the co-creation of e-government services to provide a holistic understanding on how the process of co-creation can be facilitated by the government and how the citizens could be engaged. The study thus contributes to the literature on e-government and public administration by improving the understanding of co-creation phenomenon, and suggests the mechanisms to improve citizen participation for the benefit of practitioners and policy makers. %G English %Z TC 6 %Z WG 6.11 %2 https://inria.hal.science/hal-02510154v1/document %2 https://inria.hal.science/hal-02510154v1/file/Governments.pdf %L hal-02510154 %U https://inria.hal.science/hal-02510154 %~ IFIP-LNCS %~ IFIP %~ IFIP-TC %~ IFIP-WG %~ IFIP-TC6 %~ IFIP-WG6-11 %~ IFIP-I3E %~ IFIP-LNCS-11701