%0 Conference Proceedings
%T Creating Business Value from Cloud-Based ERP Systems in Small and Medium-Sized Enterprises
%+ University of Agder (UIA)
%+ Equinor
%+ Accenture
%A Hustad, Eli
%A Olsen, Dag, H.
%A Jørgensen, Emeli, Høvik
%A Sørheller, Vegard, Uri
%Z Part 11: Modelling and Managing the Digital Enterprise
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 18th Conference on e-Business, e-Services and e-Society (I3E)
%C Trondheim, Norway
%Y Ilias O. Pappas
%Y Patrick Mikalef
%Y Yogesh K. Dwivedi
%Y Letizia Jaccheri
%Y John Krogstie
%Y Matti Mäntymäki
%I Springer International Publishing
%3 Digital Transformation for a Sustainable Society in the 21st Century
%V LNCS-11701
%P 691-703
%8 2019-09-18
%D 2019
%R 10.1007/978-3-030-29374-1_56
%K Cloud-based ERP system
%K SaaS
%K Benefits realization
%K IS business value
%Z Computer Science [cs]
%Z Computer Science [cs]/Networking and Internet Architecture [cs.NI]Conference papers
%X This qualitative study focuses on how small- and medium-sized enterprises (SMEs) can realize benefits and create information technology (IT) value by investing in cloud enterprise resource planning (ERP) systems. We interviewed 19 respondents from cloud providers and cloud clients and found that their SMEs experienced both benefits and challenges when implementing cloud ERP systems. The digital value was obtained through work process automatization, fast updates of system functionalities, enhanced security of data storage, and increased access to critical business data from multiple digital units. Challenges in realizing these benefits related to organizational compliance with standard solutions and the need for organizational changes for employees to optimize system usage. The SMEs preferred an informal process for realizing benefits and creating digital value from the system. In contrast, the providers wanted to integrate benefits realization as part of their formal implementation methodology. Based on frameworks identified in the literature, we integrate a benefits realization model with an information systems value model to understand how SMEs realize benefits and create business value from cloud ERP systems. We contribute to the SME literature and explain the value creation process for SMEs implementing cloud ERP systems.
%G English
%Z TC 6
%Z WG 6.11
%2 https://inria.hal.science/hal-02510110/document
%2 https://inria.hal.science/hal-02510110/file/I3E2019_paper_62.pdf
%L hal-02510110
%U https://inria.hal.science/hal-02510110
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC
%~ IFIP-WG
%~ IFIP-TC6
%~ IFIP-WG6-11
%~ IFIP-I3E
%~ IFIP-LNCS-11701