%0 Conference Proceedings
%T Designing Proactive Business Event Services
%+ Ministry of Economics and Communication [Suur-Ameerika]
%+ Tallinn University of Technology (TTÜ)
%A Kõrge, Helena
%A Erlenheim, Regina
%A Draheim, Dirk
%Z Part 2: Digital Transformations
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 11th International Conference on Electronic Participation (ePart)
%C San Benedetto Del Tronto, Italy
%Y Panos Panagiotopoulos
%Y Noella Edelmann
%Y Olivier Glassey
%Y Gianluca Misuraca
%Y Peter Parycek
%Y Thomas Lampoltshammer
%Y Barbara Re
%I Springer International Publishing
%3 Electronic Participation
%V LNCS-11686
%P 73-84
%8 2019-09-02
%D 2019
%R 10.1007/978-3-030-27397-2_7
%K E-government
%K Proactive services
%K Life events
%K Service design
%Z Computer Science [cs]
%Z Humanities and Social Sciences/Library and information sciencesConference papers
%X In the last decade, effectiveness, efficiency and quality have been main objectives in the transformation of government services. Citizen orientation can be seen as the crucial driver behind these objectives. A contemporary theme in all of this is about proactive services. Proactive services switch the service delivery from reactive to proactive, thereby, promising a yet unforeseen level of quality. In this paper, we ask how to successfully design proactive business event services in the Estonian company registration portal. We investigate current problems of this e-service as encountered by Estonian entrepreneurs. We conduct qualitative interviews with experts from the government and micro-business owners that use the registration portal. Based on the findings, we give a set of recommendations for designing proactive business event services in the public sector.
%G English
%Z TC 8
%Z WG 8.5
%2 https://inria.hal.science/hal-02446020/document
%2 https://inria.hal.science/hal-02446020/file/485031_1_En_7_Chapter.pdf
%L hal-02446020
%U https://inria.hal.science/hal-02446020
%~ SHS
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC
%~ IFIP-TC8
%~ IFIP-EPART
%~ IFIP-WG8-5
%~ IFIP-LNCS-11686