%0 Conference Proceedings
%T C2G Online Trust, Perceived Government Responsiveness and User Experience
%+ ITMO University [Russia]
%+ National Research University Higher School of Economics [St. Petersburg]
%A Kabanov, Yury
%A Vidiasova, Lyudmila
%Z Part 2: E-Government Services and Open Government
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 18th International Conference on Electronic Government (EGOV)
%C San Benedetto del Tronto, Italy
%Y Ida Lindgren
%Y Marijn Janssen
%Y Habin Lee
%Y Andrea Polini
%Y Manuel Pedro Rodríguez Bolívar
%Y Hans Jochen Scholl
%Y Efthimios Tambouris
%I Springer International Publishing
%3 Electronic Government
%V LNCS-11685
%P 57-68
%8 2019-09-02
%D 2019
%R 10.1007/978-3-030-27325-5_5
%K Trust
%K Online trust
%K E-government
%K E-participation
%K Perceived government responsiveness
%K User experience
%Z Computer Science [cs]
%Z Humanities and Social Sciences/Library and information sciencesConference papers
%X The paper presents the results of the pilot study of C2G online trust, that covers citizens’ trust in communication with the government via e-government, e-participation and social media channels. Based on the survey carried out in St. Petersburg, we explore dimensions of C2G trust and test the impact of perceived government responsiveness, user experience and socio-demographic factors in shaping trust. Our findings suggest that both perceived responsiveness and user experience influence the level of trust, while age, gender and education are not significant when controlled to the frequency of Internet use. The research proposes to view C2G trust as a multidimensional phenomenon, as its dynamics may vary across the tools and sectors used. Implications for future research are given.
%G English
%Z TC 8
%Z WG 8.5
%2 https://inria.hal.science/hal-02445804/document
%2 https://inria.hal.science/hal-02445804/file/485030_1_En_5_Chapter.pdf
%L hal-02445804
%U https://inria.hal.science/hal-02445804
%~ SHS
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC
%~ IFIP-TC8
%~ IFIP-EGOV
%~ IFIP-WG8-5
%~ IFIP-LNCS-11685
%~ SITE-WEB-MODELE-1
%~ SITE-WEB-MODELE-2
%~ SITE-WEB-MODELE-3
%~ SITE-WEB-MODELE-4