%0 Conference Proceedings
%T Deep System Knowledge Required: Revisiting UCD Contribution in the Design of Complex Command and Control Systems
%+ Interactive Critical Systems (IRIT-ICS)
%+ AIRBUS Operations Ltd.
%A Bouzekri, Elodie
%A Canny, Alexandre
%A Martinie, Célia
%A Palanque, Philippe
%A Gris, Christine
%Z Also part of the Information Systems and Applications, incl. Internet/Web, and HCI book sub series (LNISA, volume 11746)
%< avec comité de lecture
%( Human-Computer Interaction – INTERACT 2019 : 17th IFIP TC 13 International Conference, Paphos, Cyprus, September 2–6, 2019, Proceedings, Part I
%B 17th IFIP Conference on Human-Computer Interaction (INTERACT 2019)
%C Paphos, Cyprus
%Y David Lamas
%Y Fernando Loizides
%Y Lennart Nacke
%Y Helen Petrie
%Y Marco Winckler
%Y Panayiotis Zaphiris
%I Springer International Publishing
%3 Lecture Notes in Computer Science book series (LNCS)
%V 11746
%N Part I
%P 699-720
%8 2019-09-02
%D 2019
%R 10.1007/978-3-030-29381-9_42
%K Development process
%K Architectures
%K Command and control systems
%K UCD
%K Models
%Z Computer Science [cs]/Cryptography and Security [cs.CR]
%Z Computer Science [cs]/Embedded SystemsConference papers
%X Command and control systems centralize information from multiple underlying systems to support operators in the performance of their mission. Beyond the mission itself (that may be complex), operators must also ensure the correct functioning of these systems (often called platform). Platform systems (e.g. engines or electric system) may be very different from each other and exhibit a large number of functional states. When applied to the design of command control systems, User Centered Design methods support understanding and capturing operators’ needs to perform the mission, as well as to propose solutions to design usable mission-related user interfaces. However, user interfaces for platform management need to present and organize information about the underlying complex systems. Understanding those systems and abstracting away information about their behavior (so that operators can manage them) requires deep knowledge beyond UI/UX designers and UCD methods experts. In this paper, we propose a system-centered process that would complement UCD approaches for the design of command and control systems. That process takes as input the detailed functioning of underlying systems and provides abstract and structured information to inform UCD methods. Beyond supporting usability property, the integrated process supports reliability and safety properties that UCD approaches usually overlook. We present how the proposed process has been applied for the design of a large civil commercial aircraft warning system and show generalizability to other domains.
%G English
%Z TC 13
%2 https://hal.science/hal-02435352/document
%2 https://hal.science/hal-02435352/file/bouzekri_24925.pdf
%L hal-02435352
%U https://hal.science/hal-02435352
%~ UNIV-TLSE2
%~ UNIV-TLSE3
%~ CNRS
%~ SMS
%~ UT1-CAPITOLE
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC13
%~ IFIP-INTERACT
%~ IRIT
%~ IFIP-LNCS-11746
%~ IRIT-ICS
%~ IRIT-FSL
%~ IRIT-UT3
%~ TOULOUSE-INP
%~ UNIV-UT3
%~ UT3-INP
%~ UT3-TOULOUSEINP