@inproceedings{petersen:hal-02280327,
  TITLE = {{Public Expectations of Social Media Use by Critical Infrastructure Operators During Crises: Lessons Learned from France}},
  AUTHOR = {Petersen, Laura and Fallou, Laure and Reilly, Paul and Serafinelli, Elisa},
  URL = {https://inria.hal.science/hal-02280327},
  BOOKTITLE = {{2nd International Conference on Information Technology in Disaster Risk Reduction (ITDRR)}},
  ADDRESS = {Sofia, Bulgaria},
  EDITOR = {Yuko Murayama and Dimiter Velev and Plamena Zlateva},
  PUBLISHER = {{Springer International Publishing}},
  SERIES = {Information Technology in Disaster Risk Reduction},
  VOLUME = {AICT-516},
  PAGES = {177-189},
  YEAR = {2017},
  MONTH = Oct,
  DOI = {10.1007/978-3-030-18293-9\_15},
  KEYWORDS = {Social media ; Crisis communication ; Critical infrastructure operators},
  PDF = {https://inria.hal.science/hal-02280327/file/467711_1_En_15_Chapter.pdf},
  HAL_ID = {hal-02280327},
  HAL_VERSION = {v1},
}