%0 Conference Proceedings
%T Usability Characteristics of Security and Privacy Tools: The User’s Perspective
%+ Department of Information & Communication Systems Engineering [Grece]
%A Topa, Ioanna
%A Karyda, Maria
%Z Part 3: Secuirty Management / Forensic
%< avec comité de lecture
%( IFIP Advances in Information and Communication Technology
%B 33th IFIP International Conference on ICT Systems Security and Privacy Protection (SEC)
%C Poznan, Poland
%Y Lech Jan Janczewski
%Y Mirosław Kutyłowski
%I Springer International Publishing
%3 ICT Systems Security and Privacy Protection
%V AICT-529
%P 231-244
%8 2018-09-18
%D 2018
%R 10.1007/978-3-319-99828-2_17
%K Usability Characteristics
%K Security Tools
%K Privacy Tools
%Z Computer Science [cs]Conference papers
%X Use of security and privacy tools is still limited for various reasons, including usability issues. This paper analyses usability characteristics of security and privacy tools by drawing on relevant literature and employing scenario-based questionnaires and interviews with 150 users to capture their views. Based on users’ feedback, we analyse the role of usability characteristics and identify critical issues such as transparency, control of personal data, design and accessibility and consistency. This paper provides insights into the multifaceted issue of usability of security tools from the users’ perspective and a comprehensive picture of users’ needs and expectations. Some of the findings of this study show that users regard as important that security and privacy tools incorporate usability characteristics relevant to installation, design and accessibility, control and automation, visible feedback, and locatable security settings. Furthermore, users encounter problems with understanding technical terms and report that the availability of tools among smartphones and operating systems is a usability issue.
%G English
%Z TC 11
%2 https://inria.hal.science/hal-02023741/document
%2 https://inria.hal.science/hal-02023741/file/472722_1_En_17_Chapter.pdf
%L hal-02023741
%U https://inria.hal.science/hal-02023741
%~ IFIP
%~ IFIP-AICT
%~ IFIP-TC
%~ IFIP-TC11
%~ IFIP-SEC
%~ IFIP-AICT-529