@inproceedings{lee:hal-01961515,
  TITLE = {{Understanding Public Healthcare Service Quality from Social Media}},
  AUTHOR = {Lee, Hong Joo and Lee, Minsik and Lee, Habin},
  URL = {https://inria.hal.science/hal-01961515},
  NOTE = {Part 1: General E-Government and Open Government},
  BOOKTITLE = {{17th International Conference on Electronic Government (EGOV)}},
  ADDRESS = {Krems, Austria},
  EDITOR = {Peter Parycek and Olivier Glassey and Marijn Janssen and Hans Jochen Scholl and Efthimios Tambouris and Evangelos Kalampokis and Shefali Virkar},
  PUBLISHER = {{Springer International Publishing}},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-11020},
  PAGES = {40-47},
  YEAR = {2018},
  MONTH = Sep,
  DOI = {10.1007/978-3-319-98690-6\_4},
  KEYWORDS = {Topic modeling ; Sentiment analysis ; NHS ; Healthcare ; SERVQUAL ; Social perceptions},
  PDF = {https://inria.hal.science/hal-01961515/file/472235_1_En_4_Chapter.pdf},
  HAL_ID = {hal-01961515},
  HAL_VERSION = {v1},
}