%0 Conference Proceedings %T Conflict, Costs and Trade-Offs in User Interface Design %+ University of Manchester [Manchester] %A Sutcliffe, Alistair %Z Part 3: Dealing with Conflicting User Interface Properties in User-Centered Development Processes %< avec comité de lecture %( Lecture Notes in Computer Science %B 16th IFIP Conference on Human-Computer Interaction (INTERACT) %C Bombay, India %Y Torkil Clemmensen %Y Venkatesh Rajamanickam %Y Peter Dannenmann %Y Helen Petrie %Y Marco Winckler %I Springer International Publishing %3 Global Thoughts, Local Designs %V LNCS-10774 %P 71-82 %8 2017-09-25 %D 2017 %R 10.1007/978-3-319-92081-8_7 %K Configuration %K Customisation %K Trade-offs %K Cost-benefit analysis %Z Computer Science [cs]Conference papers %X A framework for cost benefit analysis to inform design choices in configuration and customisation of user interfaces is presented. User costs of learning, UI complexity and operational usability are traded against benefits from better functional fit for the users needs. The design process is illustrated with case study experience from an eHealth application involving trade offs between conflicting requirements from two groups of users. %G English %Z TC 13 %2 https://inria.hal.science/hal-01821427/document %2 https://inria.hal.science/hal-01821427/file/468709_1_En_7_Chapter.pdf %L hal-01821427 %U https://inria.hal.science/hal-01821427 %~ IFIP-LNCS %~ IFIP %~ IFIP-TC13 %~ IFIP-INTERACT %~ IFIP-LNCS-10774