@inproceedings{singh:hal-01768496,
  TITLE = {{Quality in Mobile Payment Service in India}},
  AUTHOR = {Singh, Bhartendra Pratap and Grover, Purva and Kar, Arpan Kumar},
  URL = {https://inria.hal.science/hal-01768496},
  NOTE = {Part 2: Assessment of ICT enabled Smart Initiatives},
  BOOKTITLE = {{16th Conference on e-Business, e-Services and e-Society (I3E)}},
  ADDRESS = {Delhi, India},
  EDITOR = {Arpan Kumar Kar and P. Vigneswara Ilavarasan and M. P. Gupta and Yogesh K. Dwivedi and Matti M{\"a}ntym{\"a}ki and Marijn Janssen and Antonis Simintiras and Salah Al-Sharhan},
  PUBLISHER = {{Springer International Publishing}},
  SERIES = {Digital Nations -- Smart Cities, Innovation, and Sustainability},
  VOLUME = {LNCS-10595},
  PAGES = {183-193},
  YEAR = {2017},
  MONTH = Nov,
  DOI = {10.1007/978-3-319-68557-1\_17},
  KEYWORDS = {Mobile payments ; WebQual ; Quality Function Deployment (QFD) ; Total Interpretational Structural Model (TISM)},
  PDF = {https://inria.hal.science/hal-01768496/file/978-3-319-68557-1_17_Chapter.pdf},
  HAL_ID = {hal-01768496},
  HAL_VERSION = {v1},
}