%0 Conference Proceedings
%T Understanding Public Value Creation in the Delivery of Electronic Services
%+ Stony Brook University [SUNY] (SBU)
%+ Universidad Autónoma del Estado de México (UAEM)
%+ Centro de Investigación y Docencia Económicas [Mexico]
%+ Universidad de las Américas [Puebla] (UDLAP)
%+ University at Albany [SUNY]
%A Luna-Reyes, Luis, F.
%A Sandoval-Almazan, Rodrigo
%A Puron-Cid, Gabriel
%A Picazo-Vela, Sergio
%A Luna, Dolores, E.
%A Gil-Garcia, J., Ramon
%Z Part 7: Evaluation
%< avec comité de lecture
%( Lecture Notes in Computer Science
%B 16th International Conference on Electronic Government (EGOV)
%C St. Petersburg, Russia
%Y Marijn Janssen
%Y Karin Axelsson
%Y Olivier Glassey
%Y Bram Klievink
%Y Robert Krimmer
%Y Ida Lindgren
%Y Peter Parycek
%Y Hans J. Scholl
%Y Dmitrii Trutnev
%I Springer International Publishing
%3 Electronic Government
%V LNCS-10428
%P 378-385
%8 2017-09-04
%D 2017
%R 10.1007/978-3-319-64677-0_31
%K Public value
%K Electronic services
%K Digital government
%K Citizen behavior model
%K Electronic government
%Z Computer Science [cs]
%Z Humanities and Social Sciences/Library and information sciencesConference papers
%X Understanding public value creation through electronic services is a complex and important research problem. Recent attempts to understand electronic services value from the citizen perspective suggest that dividing service delivery in several stages could be a valuable approach to understand ways in which information technologies support value creation when providing electronic services. Therefore, we propose the use of this process model as a tool to analyze and define public value creation through electronic services. We show the potential value of the model using birth certificate requests as a hypothetical example. We conclude the paper by describing how we are applying the model to our current research.
%G English
%Z TC 8
%Z WG 8.5
%2 https://inria.hal.science/hal-01702999/document
%2 https://inria.hal.science/hal-01702999/file/453552_1_En_31_Chapter.pdf
%L hal-01702999
%U https://inria.hal.science/hal-01702999
%~ SHS
%~ IFIP-LNCS
%~ IFIP
%~ IFIP-TC
%~ IFIP-WG
%~ IFIP-TC8
%~ IFIP-EGOV
%~ IFIP-WG8-5
%~ IFIP-LNCS-10428