@inproceedings{lunareyes:hal-01702999,
  TITLE = {{Understanding Public Value Creation in the Delivery of Electronic Services}},
  AUTHOR = {Luna-Reyes, Luis F. and Sandoval-Almazan, Rodrigo and Puron-Cid, Gabriel and Picazo-Vela, Sergio and Luna, Dolores E. and Gil-Garcia, J. Ramon},
  URL = {https://inria.hal.science/hal-01702999},
  NOTE = {Part 7: Evaluation},
  BOOKTITLE = {{16th International Conference on Electronic Government (EGOV)}},
  ADDRESS = {St. Petersburg, Russia},
  EDITOR = {Marijn Janssen and Karin Axelsson and Olivier Glassey and Bram Klievink and Robert Krimmer and Ida Lindgren and Peter Parycek and Hans J. Scholl and Dmitrii Trutnev},
  PUBLISHER = {{Springer International Publishing}},
  SERIES = {Electronic Government},
  VOLUME = {LNCS-10428},
  PAGES = {378-385},
  YEAR = {2017},
  MONTH = Sep,
  DOI = {10.1007/978-3-319-64677-0\_31},
  KEYWORDS = {Public value ; Electronic services ; Digital government ; Citizen behavior model ; Electronic government},
  PDF = {https://inria.hal.science/hal-01702999/file/453552_1_En_31_Chapter.pdf},
  HAL_ID = {hal-01702999},
  HAL_VERSION = {v1},
}